The Vibe Guide: FAQs
Welcome to the coast of answers. From subscriptions to scents, we’ve got you covered. If you don’t see what you need, just reach out — we’re always happy to help.
Orders & Shipping
We usually ship within 24 hours, but please allow up to 3 business days for processing. You’ll receive tracking info as soon as your order is on its way.
Yes! Free shipping on all U.S. orders over $35.
Currently, we ship within the U.S. (but we’re dreaming of going global soon).
Please check your spam folder. If you haven't received a confirmation email, please email us at support@halcyoncoast.co
Depending on the shipping chosen there may or may not be tracking. We generally see items arrive between 3-10 business days depending on where you live. Should you have any issues please dont hesitate to reach out to support@halcyoncoast.co
Subscriptions
You can log into your customer portal (linked at the top or bottom of our site) to update products, change delivery frequency, or cancel anytime. If you run into any trouble, just email us at support@halcyoncoast.co or use the Contact Us link — our team will get back to you ASAP.
You can log into your customer portal to skip a delivery anytime. Or, if it’s easier, just reach out to us before your next billing date and we’ll take care of it for you.
Absolutely — subscribers receive 20% off every order, plus early access to new scents.
You can log into your customer portal anytime to change your scent. Or, reach out to us at support@halcyoncoast.co and we’ll update it for you — easy breezy.
Yes! If you need a break, you can pause through your customer portal or contact us and we’ll set it up. No pressure, no stress.
Definitely. You’ll receive an email before each billing date with the details of your upcoming order. That way, you’ll always have time to make changes if needed.
Products & Scents
Yes — all of our products are 100% non-toxic, clean-burning, and made with your well-being in mind. Our number one goal is to get rid of toxic fragrances and give you peace of mind every time you light a candle, spray a room, or hang a scent card. You can breathe easy knowing our scents are safe for you, your home, and even your pets — without ever compromising on vibes.
Fragrance Sprays: Typically one 50ml bottle will last around 1 month.
Fragrance Cards: Last around 10-15 days once opened depending on air flow.
Fragrance Candles: Last 40-50 hours of burn time.
Each fragrance is crafted to capture a nostalgic California moment — from salty boardwalk nights to sun-drenched Malibu mornings.
They’re designed to be balanced — strong enough to fill a room or car, but never overpowering. Think coastal breeze, not chemical storm.
One candle or a couple sprays are usually perfect for a medium-sized room. For open spaces, try pairing two candles or refreshing sprays.
Yes! Mixing candles and sprays can create a unique, personalized vibe — for example, Malibu + Boardwalk = sunset on the beach.
Yes. While the format changes the experience (burning vs. spraying vs. diffusing), the core fragrance profile is consistent across each product.
Like any fragrance, it softens with use, but proper storage (cool, dry, away from direct sun) helps keep it fresh until you’re ready to enjoy.
Yes — since they’re toxin-free and phthalate-free, many people with fragrance sensitivities find our scents much gentler than traditional products.
Returns & Support
Email us at support@halcyoncoast.co or use the Contact Us link at the bottom of the page — we’ll reply ASAP.
We will accept refunds within (15) days after the date of the original shipment.
If the item arrives defective in any way, Halcyon Coast will refund or replace the item at no cost.
Item must be unopened and in the original packaging. We will NOT accept a return if the product was opened, damaged or already used.
Please email support@halcyoncoast.co for a return request.
Because of the nature of fragrance, used items can’t be returned. But if you’re unhappy, let us know — we’ll do our best to find a solution.
Oh no! Send us a photo at support@halcyoncoast.co and we’ll send a replacement ASAP.
We respond as quickly as possible, usually within 24 hours (often sooner)
If it hasn’t shipped yet, yes! Email us right away and we’ll adjust your order.